One customer thread
Keep messages and channel context together as the conversation moves.
One app in the MarkHub suite
OMNICHANNEL INBOX
Every conversation, owner and next step in one place.
Bring customer messages from connected channels into a shared inbox built for clear ownership and follow-through.
OMNICHANNEL INBOX WORKFLOW
One customer thread
Clear ownership
Faster resolution
BUILT AROUND THE WORK
Move each conversation forward without losing the thread.
Bring channel context, ownership and follow-up into a shared operating view that makes the next action obvious.
Clear ownership
Assign work so the team always knows who is responding next.
Faster resolution
Use saved context and controlled workflows to reduce repeated work.
01One customer thread
02Clear ownership
03Faster resolution
CONNECTED BY MARKHUB
A focused inbox, connected to the work around it.
Keep customer conversations close to the campaigns, contacts and team context already available in MarkHub.
PRODUCT QUESTIONS
Start focused. Expand when the work asks for it.
MarkHub products are designed to work individually and become more useful as your workspace grows.
Can I start with only Omnichannel Inbox?
Yes. Begin with the focused app your team needs today and add other MarkHub products when the workflow expands.
Will this create a separate account or team?
No. The product lives inside the same MarkHub workspace so account and team context can stay together.
Can we shape this product story for our team?
Yes. Your workspace team can refine the public product story and publish it when the page is ready.
OMNICHANNEL INBOX
Make every customer conversation easier to own.
Start with one focused product. Keep room for the rest of your customer operation to grow around it.